The Security Token is a small electronic device that generates a new security code every 30 seconds. If you have been assigned the Security Token you would be required to key-in the 6 digit Security Code, being displayed in your security token, every time you login and place order through your Indiabulls Internet Trading Account/Power Indiabulls (PIB). You would also be required to quote this security code while placing orders over phone at your Service Branch.
You would be required to provide Security Code, being displayed on your Security Token, in following cases
While using Indiabulls Trading Website and PIB
Security Code along with your client ID and password are required at the time of login into Indiabulls Trading Website / PIB
Security Code along with your client ID is required after login, for first time Order Entry, Cancellation of existing orders, Squaring off an existing position or Exercising an Option.
Subsequently, Security Code is required at intervals of 1 hour at the time of Order Entry, Cancellation of existing orders, Squaring of an existing position or Exercising an Option
While using Indiabulls Branch Network through Phone or Walk-in
You would be required to provide Security Code for Order Entry, Cancellation of existing orders, Squaring of a position or exercising an Option.
Security token enabled clients can use the aforesaid options 1 to 3, while the unlock option can be used by All clients including those who are not Security Token enabled.
Clients who have forgotten to carry their security token can use “Forgot Security Token” option to generate the temporary passcode using “Trouble Logging In” functionality available on the login page.
Temporary Passcode is generated for a specific duration of time & can be used instead of security token to login-in to your account through Website/PIB or to place order through the branch. Once the time duration is passed, the temporary passcode gets disabled and the customer can no longer use it for their trading related activities.
The Customers would be required to follow the below mentioned steps:
Select “Forgot Security Token” option from the “Trouble Logging In” dropdown.
Enter Client ID and Login Password in the respective fields and click on “Submit” button.
On clicking “Submit” button, you will receive Temporary Passcode* as an Email/SMS at authenticated Email ID / Mobile number registered in our records. Passcode generated through this option will be valid for only two days. If you wish to receive Temporary Passcode only through SMS or only through email, you will be required to uncheck the other option accordingly.
For e.g. to receive Temporary Passcode only through SMS, you will be required to uncheck ‘email id’ checkbox when system displays the authenticated contact details.
In case you do not remember your login password, you can place your request for temporary passcode by calling us at our customer helpline number 0124-4572444 or by sending an email at helpdesk@indiabulls.com
In case your Security Token is lost, please call the Customer Care helpline immediately at 0124-4572444 and report the loss. This will ensure that your Security Token is not misused. Please note that you will be charged Rs. 300 for the lost token and new Security Token will be dispatched to your correspondence address registered with us. The Customer Care Helpline would also issue you a temporary passcode that can be used in place of security code for 7 trading days. Temporary passcode will be sent to you through an SMS and e-mail at your registered mobile number and e-mail ID respectively.
In case, you get back your Security Token after placing Forgot Token request, you cannot use the Security Token till the time, the temporary passcode is active. Once temporary passcode gets expired, you can use the Security Token for your trading activities.
In case, you get back your Old Security Token after placing Lost Token request, you cannot use it for your trading activities. You will only be able to login / place an order by using the Temporary passcode or the new Security Token dispatched to you. You must, however, return the old security token to our Customer Care Helpdesk at the following address:
