You are requested to follow the steps given below in order to resolve the problem of the time out error on your machine.

1. Check whether cookies are enabled on your machine and whether you have pop-up blockers enabled.
2. Check whether you are able to login to any net banking site or not. (Like HDFC, ICICI, and IDBI)
3. Remove the temporary files from browser as per the attached screen shots.



4. Put the site into trusted site as per the below steps.

Go to Tools » Internet options » Security » Click on trusted sites » Click on Sites
Please put the site name https://trade.indiabulls.com then add the same (as shown below).



5. In case you have left the web terminal ideal for sometime you may receive this error.
6. Remove the temporary files from your machine by the below step.



Start » Run » %temp% » OK



Temp windows will be open. Select all files and remove files from your system.



7. Check for newer versions of stored pages:



Click on Settings - Option: “Every visit to the page” should be selected

You are requested to follow the steps given below in order to resolve the problem faced by you.

Important: All the Browsers should be closed while performing these settings.

You need to remove any toolbar installed on your system i.e. yahoo toolbar, Google toolbar etc.

» To remove any Toolbar installed, click on “Start” » “Settings” » “Control Panel”

» Double click on “Add/ Remove Programs” and check for any toolbars installed like yahoo toolbar or Google toolbar etc.

» Select the same and click on “Remove” button to uninstall the programs.

Kindly check the windows enhanced security configuration. If it is installed then please uninstall it.In addition please follow the steps mentioned below:

1. Go to Tools Menu » Pop-up-Blocker » Turn off Popup blocker



2. Go to Tools Menu » Internet Options. Click on Delete all i.e. files cookies history, forms and passwords

   

3. Go to Tools Menu » Internet Options.» Security » Trusted Sites » In security level set medium.



4. Go to Tools Menu » Internet Options.» Security » Restricted Sites » In security level set High.



5. Go to Tools Menu » Internet Options.» Privacy » In Advance Privacy Settings » uncheck override automatic cookies handling.

Behind Proxy is an option given on the web site which is used in case you are unable to view the rates on Market Watch due to proxy settings in the network

Perform the following steps on facing such scenario

1.  If you are unable to view the Market Watch at all (it is usually marked with a cup sign in such cases), then kindly check the Java version.

Below are the steps to check the Java version:

• Go to Start > Run and type ‘cmd’ (for Win XP, Win2000) or ‘command’ (for Windows 98)
• You will view a black window. Now, type “java –version” and press Enter
• The java version should be build 1.5_or above.
• In case the version is not 1.5, go to Start > Settings > Control panel > Add/Remove Programs and un-install the java version installed in your system
• Restart your system
• Kindly install Java version 1.5 from the URL – http://www.indiabulls.com/pib/jre-6u22-windows-i586.exe and restart your system.
• Please log in to your trading web site to view the Market Watch applet

If the applet is not opening: Open the browser and select the Internet Options



Click on Advanced Tab checks the JRE option.



Close the browser. And restart the browser to login on the trading site.

If it is still not working follow the steps mentioned below

Step-1 Go to Start » Run and type CONTROL



Step-2 Click on Java



Step-3 Click on View



Step-4: Remove all the files



Step-5 Select Default for java browser



Close the browser and login again to see the applet

2. If the Market Watch applet is visible but rates are not displayed, kindly check the below settings:
• Are you connected from Office / LAN?
• If you are connected from office, select / check the “Behind Proxy” option
• Any firewall or anti-virus installed in your system?
• The problem may be due to firewall or antivirus restrictions configured on your system/LAN. Kindly contact your network administrator to remove the restrictions in your LAN.
• To close the Windows firewall, go to Start » Run and type ‘firewall.cpl’. Now, click on the 2nd option to close the Windows firewall
• Also, close all the firewalls and anti-viruses that are installed in your system. Now, again click on “Refresh Applet” link to refresh the Market Watch
3. Check whether all the necessary ports are opened on your system. These ports are:
• 443
• 150
• 151

To open ports, go to Start » Run and type ‘cmd’ (for Windows XP, Windows 2000) or ‘command’ (Windows 98)

You will see a black window. Now, type ‘telnet 202.54.119.241 <port number>

If you see the ‘blank window’, it indicates that the particular port is opened. In case, you do not see the blank window it indicates that the particular port is not opened.

In such cases, contact your Network Administrator and open the above mentioned ports

If the problem still persists please mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444

Please follow the instructions mentioned below to resolve the concern of over lapping of portfolios:

1. Go to “Tools” menu in Internet Explorer window
2. Click on “Internet Options”
3. Click on the “Settings” button given in Temporary Internet Explorer section
4. Among the radio buttons given on the interface, choose "Every visit to the page" option
5. Click on “OK” button to save the settings

If the problem still persists then you can mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444.

Please follow the steps given below to be able to successfully login to PIB:

1. Check whether your internet connection is working or not.

Go to Start » Run and type ‘ping 4.2.2.2”

A black box will appear. Your connection is working fine if you start receiving the following data in the window

‘Reply from 4.2.2.2: bytes =XX time=YYYms TTL=ZZZ’

2. Check which operating system you are using 

If you are using Windows XP sp-2, go to Start Run and type ‘firewall.cpl’  

3. Check whether your antivirus has expired or not 

If yes, then uninstall anti-virus. This can be done through the following path:

Start » Settings Control Panel » Add Remove Programs 

If no, delete the following logs folder given in Power Indiabulls folder. By default, this folder is located at “C:\Program Files\Indiabulls Securities Limited\Power Indiabulls\” 

1. Logs
2. Store
3. Folder carrying the same name as of your Client ID

If the problem still persists, answer the following questions:

1. Whether you are connected from office or home?
2. Whether you are connected from LAN or dial up?
3. Which anti virus and firewall are installed on the system? 


4. If you are connected from office, kindly check the connectivity through the following ports: 443, 59598, 41599

Check the messages you are getting from PIB:

1. 

If the message appears like the one above then port 443 is blocked.

2. 

If the message appears like the one above or PIB gets hanged, then in this case these ports (41599 and 59598) are blocked

All the Above ports to be open in office firewall to run the PIB.

To check port is open or not at your office firewall, kindly follow the steps given below:

1. Go to Start » Run and type ‘cmd’ (for Win XP, Win2000) or ‘command’ (for Windows 98)
2. Now, type ‘telnet 202.54.119.253 <port number>. For port number, type either ‘41599’ or ‘59598’. For e.g telnet 202.54.119.253 41599.
3. For checking the port 443 type:

telnet pib.indiabulls.com 443

telnet 202.54.119.241 443

Note:-- Telnet is not enable in the windows vista or windows 7. To enable telnet on these Operating System please find the attached doc.



Both command are same if the first command does not work then try the second one.

4. If you view the ‘blank window’, it indicates that the particular port is opened. In case, you do not view the blank window, it indicates that the connectivity is not proper.  

If blank window is not displayed, contact Network Administrator in office and ask him to do the following:

1. Open the above mentioned ports on the network (both incoming and outgoing).
2. Add the ports in antivirus configurations.
3. Exclude PIB folder from proxy.
4. Enable append permission.
5. Add 202.54.119.241 and 202.54.119.242 IP addresses in DNS configuration.  


5. If you are connected from home, kindly close all the firewalls and anti-viruses. 
1. Take firewall off as per the below step.
1. If you are using Windows XP/Vista, go to Start Run and type ‘firewall.cpl’ 
2. Check the 2nd option (Firewall off) and press “OK” button to save the changes. 
2. Open the port in Antivirus, if port is blocked, or disables the Antivirus.

If the problem still persists, kindly contact your ISP provider and enable the ports 41599 & 59598 (for both incoming and outgoing).Verify whether the blank window is displayed or not. 

6. If problem still persists, kindly send us the screen shot at helpdesk@indiabulls.com. Kindly follow the below steps to take a screen shot from your system:
1. Open the screen, which is displaying the error
2. Press “Print” screen button on the keyboard
3. Open “MS-Word” and press “Ctrl+V” on your keyboard
4. Save” the file and sent it as an attachment.

In case you are using Window Vista Operating system; you are required to follow the below mentioned steps:

1. Download new Pib Software for Windows Vista from http://power.indiabulls.com.
2. Uninstall the existing PIB from your computer.
3. Install the Download Vista Pib Software.
4. If problem not solved, please provide the screen shot. 

You are requested to follow the steps given below in order to resolve the problem faced by you.

Important: All the Browsers should be closed while performing these settings.

You need to remove any toolbar installed on your system i.e. yahoo toolbar, Google toolbar etc.

» To remove any Toolbar installed, click on “Start” » “Settings” » “Control Panel”

» Double click on “Add/ Remove Programs” and check for any toolbars installed like yahoo toolbar or Google toolbar etc.

» Select the same and click on “Remove” button to uninstall the programs.

Kindly check the windows enhanced security configuration. If it is installed then please uninstall it.In addition please follow the steps mentioned below:

1. Go to Tools Menu » Pop-up-Blocker » Turn off Popup blocker



2. Go to Tools Menu » Internet Options. Click on Delete all i.e. files cookies history, forms and passwords

   

3. Go to Tools Menu » Internet Options.» Security » Trusted Sites » In security level set medium.



4. Go to Tools Menu » Internet Options.» Security » Restricted Sites » In security level set High.



5. Go to Tools Menu » Internet Options.» Privacy » In Advance Privacy Settings » uncheck override automatic cookies handling.

To be able to view the rates in the market watch window kindly check the Java version.

Below are the steps to check the Java version:

• Go to Start > Run and type ‘cmd’ (for Win XP, Win2000) or ‘command’ (for Windows 98)
• You will view a black window. Now, type “java –version” and press Enter
• The java version should be build 1.4_or above.
• In case the version is not 1.4, go to Start> Settings> Control panel> Add/Remove Programs and un-install the java version installed in your system
• Now, restart your system
• Kindly install Java version 1.4 from the URL – http://www.indiabulls.com/pib/jre-6u22-windows-i586.exe and restart your system.

Please log in to your trading web site to view the Market Watch applet

If the problem still persists please mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444

You are requested to follow the steps given below in order to resolve the problem faced where the hot keys are not working in PIB.

1. Check the java version from Start » Settings » Control Panel » Add / Remove Programs
2. If it is not Java 1.4 or above, then uninstall the given version and restart the system
3. Install java version 1.4 or above from the URL http://www.indiabulls.com/pib/jre-6u22-windows-i586.exe and restart your system

If the problem still persists then you can mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444.

You are requested to follow the steps given below in order to resolve the problem faced while deleting/modifying the orders placed by you.

Step-1

1. Go to the folder where PIB is installed. By default, PIB is installed at the following location in your system: "C:\Program Files\Indiabulls Securities Limited\Power Indiabulls"
2. In the folder where you have stored “desktrade.jar” file a folder in the name of your client id is created. For example if your Trading id is 1234 a folder in the name of 1234 is available.
3. Delete the “Logs” and “Store” folders created in the Client id folder.

Step-2

1. Clean entire system (temporary files and folder) using disk cleanup utility. Also scan for viruses and other spyware in your system through third party antivirus and spyware removal tools.

Step-3

1. After logging into PIB, delete the existing market watch and save Market watch settings.
2. Re-create the market watch and save Market watch settings.

If the problem still persists, kindly write to helpdesk@indiabulls.com with the screenshot along with the below mentioned details

1. Whether using the application in office or at Home?
2. Type of Internet connection (DSL / Broadband /Leased line/Data Card)
3. Mode of internet connection (Whether it is shared or dedicated). If shared, then how (Through office LAN /Proxy/Router/Switch)
4. Name of the antivirus and firewall installed on your system. If there is any third party firewall then please mention it
5. Operating System you use (Windows 2000/ XP/Vista, Linux etc)
6. Screenshot of Add and Remove programs. This can be accessed in Start à Settings à Control Panel
7. Right click on DOS window open with PIB and go to "Edit --> Select All" to select the entire text written in DOS window. Now, press "Enter" to copy the content. Paste the content in a word file and send it along with other details
8. Log file, which is stored in logs folder (Default location -: C:\Program Files\Indiabulls Securities Limited\Power Indiabulls)

If the problem still persists then please mail at Helpdesk@indiabulls.com or call up at Client Helpline at 0124-4572444.

You are requested to follow the steps given below in order to resolve the problem faced while deleting/modifying the orders placed by you.

Step-1

1. Go to the folder where PIB is installed. By default, PIB is installed at the following location in your system: "C:\Program Files\Indiabulls Securities Limited\Power Indiabulls"
2. In the folder where you have stored “desktrade.jar” file a folder in the name of your client id is created. For example if your Trading id is 1234 a folder in the name of 1234 is available.
3. Delete the “Logs” and “Store” folders created in the Client id folder.

Step-2

1. Clean entire system (temporary files and folder) using disk cleanup utility. Also scan for viruses and other spyware in your system through third party antivirus and spyware removal tools.

Step-3

1. After logging into PIB, delete the existing market watch and save Market watch settings.
2. Re-create the market watch and save Market watch settings.

If the problem still persists then please mail at Helpdesk@indiabulls.com or call up at Client Helpline at 0124-4572444.

You are requested to follow the steps given below in order to resolve the problem of frequent disconnections.

1. Login to PIB
2. While you are connected to PIB go to the folder "C:\Program Files\Indiabulls Securities Limited\Power Indiabulls\store\
3. Open the PIBConfig file in notepad. Check if ‘LOGGING_TYPE =0’. If it is not defined as ‘0’ change it to ‘0’ and save this file.
4. Re-Login to PIB
5. Open the folder "C:\Program Files\Indiabulls Securities Limited\Power Indiabulls\logs\
6. Copy Log file <dd-mm-yyyyLogfile.html> from the folder and email the file at helpdesk@indiabulls.com

To locate the Power Indiabulls folder, either you can use “Search” / “Find” option or can follow the steps given below:

1. Go to Start » Programs » Power Indiabulls and right-click on Power Indiabulls icon
2. Now, click on “Properties” option
3. On clicking, a properties box will open. There you will find “Find Target” button
4. If “Find Target” button is enabled, then click on the button to open the folder where Power Indiabulls is installed
5. If “Find Target” button is disabled, then copy the path given in “Start In” field
6. Goto Start » Run and paste this path
7. Click on “OK” button to open the folder where Power Indiabulls is installed

If the problem still persists you can mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444.

You are requested to follow the steps given below in order to resolve the concern of over lapping of portfolios:

1. Go to “Tools” menu in Internet Explorer window
2. Click on “Internet Options”
3. Click on the “Settings” button given in Temporary Internet Explorer section
4. Among the radio buttons given on the interface, choose "Every visit to the page" option
5. Click on “OK” button to save the settings

If the problem still persists then you can mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444.

You are unable to access the link due to problem with the browser at your end.

You need to uninstall the previous browser and install a new browser.

Once the installation is complete, follow the below mentioned steps

Go to Start » Run and type %temp%

A folder similar to the one below will open

• 

Locate the file name like DisplayURLs8622.html

1. Right Click on this file and select OPEN WITH option.





2. Choose the appropriate browser installed on your system.

Repeat the above with the file name OpenInBrowser51825

You can download MPIB (Mobile Power Indiabulls) either directly from mobile or through your computer. Below are the download instructions for both the mediums.

Download through Mobile

1. If the mobile is GPRS-enabled, open the following URL on mobile device: http://power.indiabulls.com/mib/MIB_BB.jar
2. Download the file to mobile device

Download through PC

Visit the URL: http://power.indiabulls.com/mib/MIB_BB.jar

Download the application on desktop

Connect USB/ Bluetooth/data cable with PC and copy the given file to mobile device.

After downloading MPIB on phone, you need to first activate it by entering a unique user key. This key can be generated from Mobile Indiabulls section given in the trading web site under Products menu. Please click on the Help icon in the Mobile Indiabulls section for assistance. 

Note: Above mentioned link is only for Blackberry.

For the handsets other than Blackberry, you can install the MPIB from http://power.indiabulls.com/mib/MIB.jar.

In order to identify the reason for connection error you need to first check the hyperlink through which you are trying to download Mobile Power Indiabulls (MPIB).

If you are accessing via hyperlink (http://power.indiabulls.com/mib/MIB.jar) and receiving the connection error, you are requested to check whether the other URLs such as m.yahoo.com or www.icicibank.com etc are accessible or not.

If you are able to access other URLs then follow the steps provided below:

1. Go to Connection Settings
2. Change the selected option from Streaming to Polling

Incase you are unable to access the other URL’s then you can get in touch with the service provider.

Note: Please ensure that the access point is activated for the handset with the respective service provider. Below mentioned are the access points for few of the service providers.

1. Vodafone – Mobile connect
2. Airtel – Mobile office
3. Idea – Idea Internet

You can insert maximum of twenty scrips in your MPIB market watch.

You need to follow the steps given below:

1. Check whether your internet connection is working or not. For this kindly, go to Start Run and type ‘ping 4.2.2.2”.
2. If you view the message like ‘Reply from 4.2.2.2: bytes =XX time=YYYms TTL=ZZZ’, it shows that your connection is working fine. As the connection is fine but the problem still persists, kindly write to Helpdesk@indiabulls.com.

However, if you receive a message “Request Timed Out”, please send a mail to helpdesk@indiabulls.com with a screen shot for the same.

You are requested to follow the steps given below in order to resolve the problem faced in PIB.

Step1.  Right click on the icon Power Indiabulls on desktop. And click on properties. 

Step 2. It will show the path from where PIB is running. Open the folder from where PIB is running. Locate the MS dos batch file named Power Indiabulls (as shown below). 

Step-3. Right click on the file and click on edit 

Step -4. A notepad will open as shown below. Leave the file open and goto step 5.

Step - 5. Locate where you have installed the java and copy the path of java.

Step-6. Paste this java path into the open file and save this file.

If the problem still persists then you can mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444.

You are requested to check “Bit version” in order to resolve the problem faced in PIB. Kindly follow the steps given below.

Step - 1 Go to C: drive and check Program files

If you have two “Program files”, one in the name of “Program Files” another in the name of “Program file (x86)”, it implies you have 64 bit version.

Step - 2 You need to download 64 bit Java from Sun Java site from the path mentioned below:

https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=jre-6u23-oth-JPR@CDS-CDS_Developer

Step - 3 Select Windows X64 from drop down as shown below.

Select Windows X64 from drop down as shown below.

If the problem still persists then you can mail at Helpdesk@indiabulls.com or call up at Customer Care Helpline number at 0124-4572444.